Terms & Conditions

These Terms constitute a legally binding agreement between you (the "Client") and RooferSync ("RooferSync," "we," "us," or "our"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "Client" refers to that entity.

RooferSync designs, builds, and operates AI-powered lead response systems for roofing companies, including but not limited to automated call and form handling, lead qualification, appointment booking, CRM integration, and follow-up automation ("Services"). The specific scope of Services provided to you will be agreed during onboarding and may vary by plan or custom arrangement.

Use of the Services requires payment of a one-time setup fee, followed by recurring monthly fees, as agreed at the time of signup. Monthly fees are billed in advance on a recurring basis and are charged automatically to your designated payment method unless otherwise agreed in writing. You are responsible for keeping your billing information accurate and up to date.

We reserve the right to change our fees with at least 30 days' written notice. Continued use of the Services after a fee change takes effect constitutes acceptance of the new fees.

You may cancel your subscription at any time by notifying us in writing. Upon cancellation, you will receive a pro-rated refund for any unused portion of the current billing period, calculated based on the number of days remaining in that period. The one-time setup fee is non-refundable once work has commenced, as it reflects the cost of building and configuring your system.

We reserve the right to suspend or terminate Services for non-payment, in which case any outstanding fees remain due.

To enable us to deliver the Services, you agree to:

• Provide accurate business information needed to configure your AI system
• Grant necessary access to calendars, CRM tools, or phone systems required for integration
• Review and approve scripts, workflows, or call flows where requested
• Use the Services in compliance with applicable law, including telecommunications and consumer protection regulations in your jurisdiction

You are responsible for ensuring your use of the Services— including outbound calls or messages to homeowners—complies with applicable laws such as telemarketing, do-not-call, and consent requirements in your operating region.

RooferSync retains all rights, title, and interest in the underlying software, AI models, workflows, and systems used to deliver the Services. Custom configurations built specifically for your business (such as your trained call scripts or workflow logic) are licensed to you for use during your active subscription and are not transferable or resellable.

The Services may integrate with third-party tools such as Vapi, Twilio, Cal.com, Make.com, Supabase, your CRM, or your calendar provider. We are not responsible for outages, changes, or failures of third-party services that are outside our control, though we will make reasonable efforts to notify you and minimize disruption.

We aim to keep the Services available and operating reliably, but we do not guarantee uninterrupted or error-free performance. Scheduled maintenance, third-party outages, or unforeseen technical issues may occasionally affect availability. We will make reasonable efforts to communicate any extended downtime in advance where possible.

To the fullest extent permitted by law, RooferSync's total liability for any claim arising from or related to the Services is limited to the amount you paid us in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or missed business opportunities, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including statutory consumer protections that may apply in your country.

Either party may terminate the Services in accordance with the cancellation terms above. We may suspend or terminate access immediately if you breach these Terms, fail to pay outstanding fees, or use the Services in a manner that we reasonably believe is unlawful or harmful to RooferSync or others.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts located in Maharashtra, India. Nothing in this section overrides any mandatory consumer protection rights you may have under the law of your own country of residence.

We may update these Terms from time to time to reflect changes in our Services or for legal reasons. The latest version will always be posted at roofersync.com/terms along with the date it was last updated. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms, email us at hello@roofersync.com.